Developer

Alexander Rodriguez
Resume.

IT professional with 10+ years of enterprise support experience across finance, healthcare, and tech. Specialized in tier-2 helpdesk, systems administration, Active Directory, and AI productivity coaching.

Get in Touch View Skills
10+
Years Experience
12
Roles Held
T2
Support Level
A+
Certified
01 — Experience

Professional Experience

AI Productivity Consultant
Independent Practice
Mar 2026 – Present
  • Provide high-impact one-on-one AI guidance and personalized productivity workflow coaching.
  • Conduct Claude and Perplexity training initiatives to enhance end-user efficiency.
  • Help organizations identify strategic opportunities to automate repetitive tasks.
IT Support Specialist / AI Trainer
RBC (Contract)
May 2026 – Present
  • Deliver internal tier-2 technical support and application troubleshooting to end-users.
  • Orchestrate workspace optimization and execute critical systems migration from Windows 10 to 11.
L1 Helpdesk
1199SEIU (Contract via KForce)
Nov 2025 – Jan 2026
  • Used Ninja One to remotely install/uninstall applications and resolve complex user issues.
  • Connected users to specific file servers securely by mapping network drives.
  • Provided AV assistance and setup support in corporate conference rooms.
  • Unlocked user accounts and executed profile adjustments via Active Directory.
I.T. Operations Specialist
National Debt Relief (Contract via Right Click)
May 2025 – Sep 2025
  • Executed bulk image deployments, upgrading corporate computers and laptops to Windows 11.
  • Profiled and provisioned personalized system configurations for end-users.
  • Used Ninja One to remotely install/uninstall applications and retrieve system telemetry.
  • Logged, documented, and escalated technical issues using the corporate ticketing system.
Help Desk Engineer
Evercore (Contract via Right Click)
Jul 2024 – Apr 2025
  • Troubleshot core enterprise software including the Microsoft Office Suite.
  • Used LANDesk to remotely install applications, access user machines, and retrieve system data.
  • Logged and escalated IT support tickets using ServiceNow.
  • Supported remote users through Citrix Studio for troubleshooting and secure system access.
IT Support Analyst Level II
Société Générale (Contract via Right Click)
Mar 2023 – May 2024
  • Managed Active Directory objects and provisioned secure VPN access for student interns.
  • Created user email profiles using Exchange and the Microsoft 365 Admin Portal.
  • Managed tickets across ServiceNow, Unity, and Screen Connect systems.
  • Provided enterprise laptop imaging on Windows 10 and 11 across Mac and Windows platforms.
  • Delivered dedicated white-glove support for executive staff and corporate leaders.
L2 Trade Floor Support
Barclays (Contract via Right Click)
Oct 2022 – Mar 2023
  • Troubleshot real-time trading environment issues and escalated complex errors to downstream teams.
  • Migrated user account details and institutional profiles using EUMP.
  • Utilized Active Directory with SCCM to stage and push program packages.
  • Deployed and configured optimized Windows workstations directly to traders on the floor.
Remote Desktop Support / General I.T. Support
RadNet
Aug 2020 – Oct 2022
  • Delivered remote desktop support and I.T. infrastructure maintenance across the corporate network.
  • Configured enterprise hardware to the network using DHCP and static IP assignment.
  • Created, removed, and reset corporate user accounts within Active Directory.
  • Provided specialized white-glove technical support for Doctors and corporate executives.
Audio Visual Technician
Atlantis Partners
Aug 2019 – Jul 2020
  • Set up, tested, and maintained all AV equipment across corporate office spaces.
  • Configured conference rooms with tailored AV needs using Crestron Remote Systems.
  • Executed clean wire management across corporate IDF and MDF server rooms.
Cabling Technician
Data Tele Contractors
Jun 2018 – Aug 2019
  • Installed AV, telecom, and infrastructure data routing devices.
  • Installed, terminated, and validated standard CAT5 cables and coaxial paths.
  • Set up and configured cable modems for high-speed internet and VOIP services.
Network Field Technician
One Tech Services
Jul 2014 – Jun 2018
  • Crimped and deployed Cat5e UTP and Cat6 STP installations for PCs, VoIP phones, and peripherals.
  • Installed and configured Cisco Switches and Routers per technical requirements.
  • Performed live corporate VoIP migrations and established dedicated infrastructure switches.
  • Converted analog phone signals to digital lines using ATA media converter devices.
Desktop Support Specialist Intern
Citigroup
May 2014 – Jun 2014
  • Deployed enterprise thin client hardware installations for corporate clients.
  • Joined client desktops and laptops to the corporate domain infrastructure.
  • Assembled, wire-managed, and staged complete workstations for incoming new hires.
02 — Education

Education

A.A.S. in Electromechanical Engineering Technology
New York City College of Technology
03 — Stack

Technical Skills

Active Directory
Windows 10 / 11 & Server 2019
Microsoft 365 & Exchange
ServiceNow / Jira / Confluence
Ninja One / LANDesk / Citrix
Intune / VMware / BitLocker
TypeScript
Linux (Terminal)
Claude AI / Perplexity
HTML / CSS / JavaScript
04 — JavaScript

JavaScript Projects

JS Project 1 screenshot JS — 001
JS — 001
Project Title

Project description goes here.

JavaScriptHTMLCSS
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JS Project 2 screenshot JS — 002
JS — 002
Project Title

Project description goes here.

JavaScriptHTMLCSS
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JS Project 3 screenshot JS — 003
JS — 003
Project Title

Project description goes here.

JavaScriptHTMLCSS
View Project →
05 — AI

AI Projects

AI Project 1 screenshot AI — 001
AI — 001
Project Title

Project description goes here.

Claude AIJavaScript
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AI Project 2 screenshot AI — 002
AI — 002
Project Title

Project description goes here.

Claude AIJavaScript
View Project →
AI Project 3 screenshot AI — 003
AI — 003
Project Title

Project description goes here.

Claude AIJavaScript
View Project →

Let's Work Together

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I'm ready.

Alexander_Rodriguez10@aol.com
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